You will be met at the air-bridge, escorted to through any visa, quarantine, transit, security, immigration, baggage, customs procedures; then you will be led to the next flight’s check in area, or to flight transfer desk, or to your airline lounge or to the boarding gate.
For Domestic arrivals we can meet you only when you reach the public arrivals area (i.e. landside); for Domestic departure we can assist you with baggage, check in and up to the security check point ( i.e. landside)
If a change of terminal is required the greeter will normally accompany you between terminals. If requested an “inter-terminal transfer” in a private vehicle can be organized. Otherwise the airport shuttle or transfer system will be used to move between terminals
The maximum service time allocated for a transfer connection is two (2) hours. If the time between the flights is greater than two hours, the greeter may leave you for a while and collect you at boarding time and/or we may apply a surcharge at the time of booking to cover the extended service.
Sometimes “international to international” connection may not be permitted solely within the transit area. In this cases the airport layout, regulations or airline interline agreements may require you to pass through immigration, collect your bags and check in again. Each request will be evaluated case by case and a solution will be will be suggested and quoted at the time of booking.